Customer Service

It's Always Your Lucky Day
When I first met Don Levine, creator of G.I. Joe action figures, he was a guest on my New York City radio show. He told me that ...

Keep Your Customers From Straying
During these economic times, people are more selective on where they spend their money. When they do decide to open their ...

Marketing in the Recommendation Age
If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're ...

All Customer Service Articles

• Marketing in the Recommendation Age

Entrepreneur.com - If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're now in a booming Recommendation Age. Getting hundreds ...

• Marketing in the Recommendation Age

Entrepreneur.com - If you're still talking about how to market in the Information Age, catch yourself--that was so five years ago. We're now in a booming Recommendation Age. Getting hundreds ...

• The Personal Touch

Entrepreneur.com - How can you give your online customers the same personal attention they'd receive in your retail store? For Seattle ski and outdoor sports equipment retailer Evogear , ...

• The Key to Retaining Sales Talent

Entrepreneur.com - Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued customers. You depend on them to keep your business ...

• The Key to Retaining Sales Talent

Entrepreneur.com - Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued customers. You depend on them to keep your business ...

• The Key to Retaining Sales Talent

Entrepreneur.com - Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued customers. You depend on them to keep your business ...

• The Key to Retaining Sales Talent

Entrepreneur.com - Your salespeople are one of your most valuable investments. You recruit them, train them and trust them with your valued customers. You depend on them to keep your business ...

• Make Customer Testimonials Meaningful

Entrepreneur.com - Using customer testimonials in your advertising, marketing materials and on your website is a common practice. If your customers are saying great things about your business, then ...

• Tips for Marketing Your Service Business

Entrepreneur.com - Most Americans can't get through a single week without purchasing a service from a small business. Whether they're visiting the neighborhood car wash, having an office ...

• Getting Customers to Buy More

Entrepreneur.com - If you're already selling anything online, you're about to discover a quick and easy way to get extra revenue from your site with very little added--or in some cases ...

• The Future of Customer Service

Entrepreneur.com - We live in an age of instant gratification. Thanks to the internet and mobile technology, the ability to access information, products and services is at our fingertips 24/7. Is it ...

• Maximum Customer Reach in 2008

Entrepreneur.com - Now, more than ever, website owners are looking for ways to expand their businesses and are building strategies for more quality content build-outs and added distribution ...

• Test Your Customer IQ

Entrepreneur.com - There's a never-ending evolution in consumer behaviors and preferences that impacts all their purchase decisions. And staying up-to-date on the latest consumer data can make ...

• 6 Tips for Turning Shoppers Into Buyers

Entrepreneur.com - There's nothing more painful for a new business owner than seeing a shopper walk in the door and walk out empty-handed. The sale goes up in smoke as does the potential for ...

• Let's Make a Deal

Entrepreneur.com - We've all heard that the best negotiations are win-win agreements, in which each side benefits from the outcome. Unfortunately, however, some negotiations leave us feeling ...

• Jump Start: Perceiving Is Believing

BusinessWeek.com - Building value puts you in good stead with customers

• How to Reduce 'Purchase Anxiety'

Entrepreneur.com - You know that moment when you're thinking about buying something, but you're just not sure if you should pull out your wallet? That's "purchase anxiety." ...

• Local Flavor

Entrepreneur.com - After a friend sent Donna Dockins a box of New Zealand dukkah, a traditional blend of crushed hazelnuts and spices used as a dip, her regional food business was born. This ...

• It's Not About You

Entrepreneur.com - Over the years, one of the most important messages I've put forth in my seminars is this: People don't care how much you know until they see how much you care about them ...

• Why Your Customer Count May Not Matter

Entrepreneur.com - It's both a problem and a blessing: You have one or two very large accounts that make up the bulk of your business. According to what you may have been told, such a ...